Q: Is Online Banking really safe to use?

A: Yes. PyraMax Bank treats client security as a priority, and only uses secure banking technology. We put your account privacy and safety first.

Q: Why do I have to change my password?

A: In the interest of protecting your online account information, we require online and mobile banking passwords to be changed every 120 Days.

Q: How can I reset my Online Banking password if I am locked out? 

A: As long as you are entering the correct username, you will have the option to reset your online banking password. If you don’t remember your user ID, or you have been completely locked out of online banking, please contact your local PyraMax Bank branch for assistance.

Q: Is there a way I can check my balance with my phone?

A: You can check your balance with your smartphone through Mobile Banking by downloading our PyraMax Bank app, available via the App Store or Google Play.